FAQs

1. How can I contact you?

You can contact us by sending an email to smallscholarsusa@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, we will initiate a refund on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return personalized or custom items?

Unfortunately, we do not accept returns for personalized or custom items. These items are specially made according to your preferences and cannot be resold. Please make sure to double-check all customization details before placing your order.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please inspect your order upon delivery to ensure any issues are reported promptly.

7. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item.

8. Can I return sale items or gift cards?

No, we do not accept returns for sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.

9. Are there any items that cannot be returned?

Yes, certain items cannot be returned due to safety and hygiene reasons. This includes perishable goods, such as food, flowers, or plants, as well as personal care goods like beauty products. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any questions about the return eligibility of a specific item, please contact us for clarification.

10. How long do I have to request a return?

You have 30 days from the date of receiving your item to request a return. Please make sure to initiate the return process within this timeframe to be eligible for a refund or exchange.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at smallscholarsusa@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your specific item, please reach out to us for clarification.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at smallscholarsusa@gmail.com.